If you need to return an order due to a mistake made by us,upon receipt in our warehouse of the originally shipped item in the original carton, we will either replace the incorrect item at no charge to you or reverse the charges, if the item cannot be replaced.

If you need to cancel an order, please contact us by phone as soon as possible.

If the order has not shipped we will cancel the order and reverse any charges processed.

If the order has shipped you will be responsible for the round trip freight charges plus a restocking fee.

If the order is refused upon delivery or reconsigned, you will be responsible for the round trip freight charges plus a restocking fee.

If the order is returned due to incomplete or incorrect shipping information you will be responsible for the round trip freight charges plus a restocking fee.

Your credit card will be charged when the order is shipped.  We accept VISA, Mastercard, Discover, and American Express.

At this time, we will only ship to locations within the 48 contiguous U.S. states.

Orders placed at our warehouse by 2 pm CST will be shipped that day.  Orders that are not in stock at our warehouse will be drop shipped from the factory or may be back ordered to ship at a later date.  You will be notified of the total price and availability, the expected shipping date, and any special shipping or receiving needs before your order is confirmed and billed.  Express shipping is available at additional cost.

To insure your order is received complete and undamaged, we recommend the following:

• Inspect each package for damage before accepting the shipment and note any damage on the delivery ticket.
• Verify the number of packages received is the same as listed on the receipt.
• Unpack and inspect the shipment immediately for any concealed damage.
• In the event that damage is discovered, retain the shipping container and packing materials, request an immediate inspection from the carrier and file a report with the carrier.  Concealed damage must be reported within 5 days of delivery.
• Then call us toll free at (800) 221-0115 to inform us of the situation.

Upon timely completion of the above criteria for receiving your shipment, we will arrange for the return of all damaged items to our warehouse. Dykes Foodservice Solutions, Inc. is not responsible for damaged items accepted and signed for at the time of delivery.

We will charge sales tax on all items shipped to locations in Alabama, Tennessee and Kentucky.  For other locations, any applicable sales tax, use tax, or other local taxes are the purchaser’s responsibility.

Some items may be too heavy/large for UPS, and will be shipped by common carrier.

Items shipped by common carrier will have the appropriate motor freight charge applied when added to the shopping cart.

Special freight needs such as lift gate or dock pickup are available at an additional cost.  These costs will be confirmed before your order is processed.

Commercial equipment sold by Dykes Foodservice Solutions Inc. is not intended for domestic use.  Installation and final hookup are the responsibility of the purchaser.

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